Provide inputs to the ABM to consolidate the potential sales in the region and develop the annual business targets for the respective regions
Develop the annual business targets of the Redistribution Stockists (RS) within the allocated region
Annual business plan
Year on Year business growth
Sales: Evaluation and control: Conducting business performance reviews
Monitor the financial performance of dealer stores and model stores against targets periodically
Develop reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate
Business performance review calendar
Percentage of deviation from target achievement
Sales: Trade marketing
Create and seek approvals on annual marketing plans, BTL activities and budgets for regions/ stores
Identify requirements in the dealer stores in terms of VM updation and other marketing support
Annual marketing calendar
Increase in sales
Increase in customer satisfaction scores
Sales: Stakeholder Management
Maintain a constant business relationship with the Redistribution Stockists (RS) and dealers and act as SPOC to resolve operational issues and to maintain store ROI
Ensure strong presence and space for Titan brand in key MBO's
Ensure simultaneous deployment of technological interventions and sales enablement tools across all dealer network for connected benefit realization
Annual engagement calendar
Stakeholder satisfaction score
Encourage dealers in performance improvement through active participation in dealer competitions
Monitor CFA activities, ensure timely deliveries and compliance to commercial guidelines
Sales: Business Development
Identify specified towns & RS territory potential assessment to drive sales from key markets
Ensure dealer / Channel network expansion within the assigned region
Ensure implementation of local level promotions, schemes, and events
Store operating policy
Increase in customer satisfaction score
Adherence to timelines
Sales: Sales Operations: Training and Development
Ensure new product introduction training to relevant stakeholders in coordination with the HR team
Conduct training need analysis in the stores and nominate staff to undergo re-training when required
Annual training calendar
Effectiveness of training
Increase in sales
Sales: Field sales operations management: Customer complaint resolution
Manage the critical customer complaints and ensure quick resolution by engaging the relevant teams
Suggest and seek approval from ABM in implementing new methods for quick service turnaround time
