Provide inputs for the development of Retail strategy within the region and ensure its translation and alignment during its development and execution
Provide inputs on all activities effecting the functional P and L like quarterly budgets, annual targets, expansion plan etc. for the regions to the business heads
Develop and jointly agree on the annual business targets of the respective regions based on the sales targets driven by the corporate, market analysis on potential sales for the next year, new stores/ regional expansions, inputs from ABMs and develop state- wise/ brand-wise/ variant-wise/ targets
Develop and approve manpower optimization strategies for the region
Monitor the financial performance of the areas against budgets to identify areas of unsatisfactory performance; approve & execute countermeasures and potential performance improvement opportunities periodically
Provide approval on the annual plan proposed by the ABM on expansion to new regions and renovation of existing store based on the annual targets set by the business
Ensure customer complaints resolution in the regions are as per the defined SLA and coordinate with relevant stakeholders for quick resolution of escalated customer issues
Provide budgetary approval for resolving critical customer issues
