Contribute to new product development, providing inputs from service point of view and ensuring quality aspects from past failure with ISCM, Design & Brand teams.
Analyzing Market return trends of presale, post-sale & Interaction with field team & collect feedback & coordinating for mitigating the quality issues and action (CAPA) communication across the network of all TCL products.
Managing cost of quality with various appropriate initiative to monitor external cost of quality.
Ensure Repair Process & Policies In place before launch of All TCL products.
Ensure Service Quality Audit (SQA)process to measure repair standard across service network. Periodic revisit of repair standard based on the achievement of past to raise the bar.
Managing seamless technical information availability across through Tech Portal.
