Establish seamless connect on “Product Build Quality & Repair Quality” for all TCL Products with Manufacturing, Channel and Brand teams to ensure we have best in Product quality & Exemplary service quality in the marketplace.
Technical Capability Building & Management related to Horological Skills across the network aligning with Channel and Manufacturing team needs.
Contribute to new product development, providing inputs from service point of view and ensuring quality aspects from past failure with ISCM, Design & Brand teams.
Analysing Market return trends of presale, post-sale & Interaction with field team & collect feedback & coordinating for mitigating the quality issues and action (CAPA) communication across the network of all TCL products.
Managing cost of quality with various appropriate initiative to monitor external cost of quality.
Ensure Repair Process & Policies In place before launch of All TCL products.
Ensure Service Quality Audit (SQA)process to measure repair standard across service network. Periodic revisit of repair standard based on the achievement of past to raise the bar.
Managing seamless technical information availability across through Tech Portal.
Uplifting Management of Skill Matrix
Training effectiveness measuring through KPI and other tech aspects.
Trainers NPS monitoring month on month and build necessary input through training vertical.
