Receive and engage with the customer to understand the customer’s requirement

Introduce the various product offering to the customers and facilitate customer buying decision 

Prepare the estimate of the products selected and completing the sales transaction

Achieve category wise sales target for the allocated section 

Assist the customer in a sales return or repair work

Store operating policy

Increase in customer satisfaction score

Increase in revenue Sales: Retail Operations: Store Management

Adhere to the standard operating procedures in the store 

Adhere to cost savings practices undertaken in the store 

Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment 

Ensure proper and attractive display of the products at the appropriate counter

Transfer the stock to the locker at the close of the day

Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft 

Monitor the dead stock and liaison with the store manager to minimise the same

Store management 

Adherence to policies

Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall

Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Sales:

 Retail Operations: Feedback management 

Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Increase in customer satisfaction score Retail operations: Field sales operations management: Customer complaint resolution 

Manage customer queries and complaints as per the company guidelines

Complaint resolution policy

Customer satisfaction scores