KRA:

• Using storyboarding, task analysis, user research tasks and other mechanisms to capture and develop user requirements

• Support and engage with cross functional/business and multi-channel teams with minimum to no direct line responsibility for those individuals

• Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey

• Liaising with relevant business teams, technology teams, digital teams, legal, risk and compliance teams, to document requirements, provide design options and recommendations

• Identifying opportunities & drive requirement gathering/delivery for straight through approval processing through data automation and workflow automation

• Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria

• Identify and document scenarios and user acceptance criteria and assist the test manager for the User Acceptance Test completion

• Assist the business parties with the change management activities to ensure successful project implementation

Requirements:

• Bachelor's degree in related field or commensurate practical experience

• Must have hands-on experience working as BA in either Data migration projects (for Health/Medical/Life Insurance) and/or experience working on interface requirements in any Health/Medical/Life Insurance PAS implementation

• Must have strong knowledge and hands-on experience working on projects related to New Business/Underwriting, Claims and Policy Servicing with a strong understanding of the policy lifecycle & various business processes involved.

• Agile methodology and ways of working experience. Hands-on exp. to use Agile tools & methods

• Exceptional interpersonal and influencing skills, including verbal and written communication skills

• Adaptability and flexibility to respond quickly to changing priorities

• Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives

• Ability to think innovatively to find creative solutions, with a proactive approach to problem solving

• Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data

• Experience in developing business case, business requirements, and impact assessments

• Awareness of the testing process and experience of performing testing

• Highly developed communication skills, both written and verbal, to explain complex or technical issues

• Experience of process improvement and LEAN thinking methodologies

• Proven experience of Agile way of working (e.g. JIRA and Confluence)

Qualifications:

• Project management certified.